Contact Us
We're here to help. Reach out with any questions or concerns.
Our dedicated support team is available to assist you with questions about your account, claim tracking, payments, or any other aspect of our service.
Email Support
For non-urgent inquiries, account questions, or detailed issues. We typically respond within 24 hours during business days.
Phone Support
For urgent matters or if you prefer to speak with someone directly.
Business Hours: Monday - Friday, 8:00 AM - 5:00 PM (SAST)
Account Dashboard
Log in to your account to access your personal dashboard and submit support tickets.
Available 24/7 for registered users to view claims and submit inquiries.
Go to DashboardWhat Can We Help You With?
Account & Registration
- Creating a new account
- Password reset or login issues
- Updating personal information
- Verifying your identity
Claim Tracking
- Adding a new claim
- Understanding claim status
- Interpreting updates
- Update frequency questions
Payments & Billing
- Payment method issues
- Failed transactions
- Subscription cancellation
- Refund requests
Documents & Authorization
- Uploading documents
- Authorization form questions
- Document verification issues
- Missing documents
Privacy & Security
- POPIA compliance questions
- Data protection inquiries
- Account security concerns
- Data deletion requests
Technical Support
- App or website issues
- Login problems
- Browser compatibility
- Mobile access issues
Response Times
Email Inquiries
Standard: 24-48 hours during business days
Urgent: Within 4 hours (mark subject as "URGENT")
Phone Support
During business hours: Immediate assistance
After hours: Leave a voicemail for next-day callback
Dashboard Tickets
Standard: 24-48 hours
Account issues: Within 12 hours
Before You Contact Us
To help us assist you more efficiently, please have the following information ready:
- Your registered email address or account ID
- Your RAF claim AR number (if applicable)
- A clear description of your question or issue
- Screenshots or error messages (if experiencing technical issues)
- Your preferred method and time for callback (if requesting phone support)
Visit Our Resources
Many common questions can be answered quickly through our online resources:
How It Works
Learn about our process and what to expect
Pricing & FAQs
Subscription details and frequently asked questions
Privacy Policy
How we protect and handle your personal information
Terms of Service
Our terms, user agreement, and legal information
Cancellation Policy
How to cancel your subscription and what happens next
Refund Policy
When a refund is available and how to request one
Office Information
SS Group (Pty) Ltd
Trading as Claim Tracker
PostNet Suite #109, Private Bag X10010, Edenvale, 1610
Business Hours:
Monday - Friday: 8:00 AM - 5:00 PM (SAST)
Saturday - Sunday: Closed
Public Holidays: Closed
Note: While our office is closed on weekends and public holidays, you can still access your dashboard 24/7 to view your claim status and updates.
Complaints or Escalations
We strive to provide excellent service. If you're not satisfied with our response or service:
- Email your concern to claimtracker@ssgroup.tech with "ESCALATION" in the subject line
- A senior staff member will review your case within 48 hours
- You'll receive a direct response with resolution steps or an explanation
For POPIA-related complaints, you may also contact the Information Regulator. See our POPIA Compliance page for details.
Ready to Get Started?
If you're not yet a subscriber and want to start tracking your RAF claim, register today.