Cancellation Policy

Claim Tracker subscriptions are month-to-month. Users may cancel at any time, and cancellation will prevent future monthly charges once properly processed.

1. How to cancel

1. Use the cancellation function in the user account, if available; or
2. Email claimtracker@ssgroup.tech with the subject Cancel Subscription; or
3. Call +27 79 569 1706 and request cancellation after identity verification.

2. Information required

Provide the account holder's full name, registered email address or mobile number and, if available, the Claim Tracker reference. We may verify identity or authority before actioning a request to protect confidential claim information.

3. Effective date

Cancellation takes effect once confirmed by us. Requests received before the next billing date will stop the next charge where technically and reasonably possible. Users should submit requests at least 2 business days before the next scheduled debit to allow processing. If a charge occurs after a timely and valid cancellation request due to our processing error, it will be corrected under the Refund Policy.

4. Access after cancellation

Unless otherwise stated at cancellation, the user may continue to access the paid service until the end of the already-paid billing period. No new monthly fee will be charged thereafter. Claim Tracker is not required to provide ongoing claim tracking once the paid period ends.

5. Cooling-off rights

Where an electronic transaction qualifies for a statutory cooling-off right, the user may exercise that right within the applicable period by sending an unambiguous written cancellation notice. Any lawful charge for services already supplied at the user's request, and the timing of any refund, will be handled according to applicable law.

6. Records and deletion

Cancellation stops the subscription; it does not necessarily result in immediate deletion of personal information. We may retain records where required for legal compliance, disputes, security, accounting or proof of transactions. Users may separately request deletion or restriction under the Privacy & POPIA Policy, subject to lawful retention duties.

7. Cancellation by Claim Tracker

We may cancel or suspend the service for material breach, unlawful use, fraud, security risk, non-payment, discontinuation of the service or a legal requirement. Where reasonably possible, we will provide notice and information about access to or retrieval of user-supplied records. Any refund due will be assessed fairly under the Refund Policy and applicable law.

8. No cancellation of the underlying RAF claim

Cancelling Claim Tracker ends only the private tracking subscription. It does not withdraw, cancel or amend an RAF claim and does not terminate any separate mandate with an attorney, representative, healthcare provider or other party. Users must contact those parties directly for their own arrangements.

9. Contact